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Delivery

All orders placed weekdays before 4pm will be despatched the same day. Please ensure your order is placed before 4pm if you wish to take advantage of any of our next day delivery services. 

Orders placed Friday before 4pm will be delivered the following Monday unless Saturday or Sunday delivery services are selected. Orders placed after 4pm Friday and over the weekend will be delivered the following Tuesday.

See table below for regional exclusions. For full CollectPlus service information, please scroll to the bottom.

 

Delivery Service Cost Region Provider

Royal Mail 3-4 Working Day Delivery

£2.50

UK Mainland + Highlands, Islands and Northern Ireland 

Royal Mail

Royal Mail 1-2 Working Day Delivery

 £3.99

UK Mainland + Highlands, Islands and Northern Ireland  Royal Mail

DPD Next Working Day Delivery

SATURDAYS , SUNDAYS AND BANK HOLIDAYS ARE NOT CLASSED AS WORKING DAYS) 

£4.99

UK Mailand

excluding Highlands, Islands and Northern Ireland

DPD

UK Click & Collect with CollectPlus -

(24 Hour Service)

 £3.99 Excludes Highands, Republic of Ireland Isle of Man, Isles of Scilly, Channel Islands and BFPO CollectPlus 
 Next Working Day Before 1pm £9.95  All UK  DPD / Royal Mail
 Saturday Delivery  £7.99 All UK 

Interlink / Royal Mail

Saturday Before 1pm  £14.99  All UK 

Interlink / Royal Mail

Sunday Delivery  £7.99   UK Mailand

excluding Highlands, Islands and Northern Ireland

Interlink

International Delivery

(3-5 WORKING days) 

£19.95   Europe + ROI Royal Mail

International Delivery

(5-7 WORKING days)

£19.95 Worldwide Royal Mail

 

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or events our of our control, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.*

*For International Delivery: All our tracking and signature services aim to deliver to Europe within 3-5 working days and worldwide within 5-7 working days. These delivery aims may be affected by customs and clearance.* 

Royal Mail 3-4 Working Day Delivery (Including; Highlands, Islands and Northern Ireland) - £2.50 

Our standard delivery service is available to ALL UK locations. This service is £2.50 for all orders and has a 3-4 working day lead time. Weekends and Bank Holidays excluded

Royal Mail 1-2 Working Day Delivery (Including; Highlands, Islands and Northern Ireland) - £3.99 

Our standard delivery service is available to ALL UK locations. This service is £3.99 for all orders and has a 1-2 working day lead time. Weekends and Bank Holidays excluded 

Next working day delivery (UK Mainland excluding; Highlands, Islands and Northern Ireland) -  £4.99

Orders must be placed before 4pm Monday - Friday to arrive the next working day. Weekends and Bank Holidays excluded. All orders after 4pm Friday will be dispatched the following Monday to arrive on Tuesday. All orders placed before 4pm Friday will be dispatched on the same day and delivered the following Monday.

UK Click & Collect with CollectPlus - (24 Hour Service) - £3.99

Our UK Click & Collect 24 hour service in partnership with CollectPlus is available throughout the UK. Orders must be placed before 4pm Monday-Friday to arrive next working day at your chosen CollectPlus pick up point. This delivery service excludes Republic of Ireland, Isle of Man, Isles of Scilly, Channel Islands & British Forces Post Office. 

Next working day before 1pm (All UK) - £9.95

Our next working day before 1pm delivery service is £9.95 and is available to all UK based customers. Orders must be placed before 4pm Monday - Friday to arrive the next working day. All orders after 4pm Friday will be dispatched Monday to arrive the following Tuesday.

Saturday Delivery (All UK) - £7.99

Our Saturday delivery service is £7.99 for standard delivery and £14.99 for delivery before 1pm and is available to all UK based customers. Orders must be placed before 4pm Friday to arrive on Saturday. 

Sunday Delivery (UK Mainland excluding Highlands, Islands and Northern Ireland) - £7.99

Our Sunday delivery service is £7.99. Orders must be placed before 4pm Friday to arrive on Sunday. Please note, orders which are placed on Saturday with the Sunday delivery option will not be delivered until the following Sunday.

International Delivery - £19.95

Any international orders within Europe & Republic of Irelands placed Monday to Friday before 4pm (UK time) will be delivered within 3-5 working days and worldwide within 5-7 working days. All international orders have a set delivery cost of £19.95 and are delivered using Royal Mail. This service is fully tracked and insured, and a signature is required upon delivery of your item. 

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Please note – we cannot undervalue orders, or mark them as a gift.

Bank Holidays

On weeks where a Bank Holiday falls on a monday, orders placed after 4.00pm Friday will not be despatched until the following Tuesday. On Easter Bank Holidays, orders placed after 4.00pm Thursday will not be despatched until the following Tuesday.

Collect Plus

1. How do I select to have my order delivered to a CollectPlus collection point?

When placing your order you will be able to choose CollectPlus as a delivery option on the Delivery Options page before you get to the Payment page of checkout.

2. Why is CollectPlus not available for my current order?

Unfortunately some items can’t be sent to a CollectPlus collection point. This is probably because the item you wish to purchase is either too large or too heavy for this delivery method.

Please note that this service is only available for suitable items being shipped to customers in the UK.

3. How many CollectPlus collection points are there?

CollectPlus has thousands of stores throughout the UK and Northern Ireland. These could be your local Co-Op, McColls, Budgens or Spar, as well as many independently owned convenience stores and newsagents and petrol stations. Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.

4. Where is my nearest CollectPlus collection point?

During checkout, when you select CollectPlus as your delivery method, you will also be able to select your nearest collection point.  Alternatively the CollectPlus website offers a postcode or location search. Click here to find your nearest collection point.

5. When are CollectPlus collection points open?

Nearly all CollectPlus stores are open early ‘til late, 7 days a week. The opening times for your local store will be shown as you choose your preferred collection point when placing your order.

6. How long will it take for my order to arrive at my chosen CollectPlus collection point?

Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and/or SMS once your parcel is available for collection. This will include your unique collection code. Parcels are delivered to CollectPlus collection points Monday to Saturday. A specific time for arrival cannot be given, please wait for your arrival notification from CollectPlus.

7. What do I need to take when I collect my parcel?

Please take your CollectPlus collection code and proof of ID with you when you go to the collection point to collect your parcel.

8. When making a collection, what ID is accepted?

CollectPlus collection points accept the following forms of ID:

  • Driving licence
  • Utility bill
  • Mobile phone bill
  • Wage slip
  • Bank statement
  • Cheque guarantee/credit/debit card
  • Bank/building society book
  • Passport
  • Cheque book

9. What should I do if I lose my collection code from CollectPlus?

If you have lost the collection code sent to you by CollectPlus via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it.

10. What should I do if I don’t receive my collection code from CollectPlus?

If you haven’t received an email or SMS from CollectPlus with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.

11. Can someone else collect my order on my behalf?

Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.

12. What if my order includes back-order items?

Your order will be split in two. Your in-stock items will be processed as usual for collection at your nominated CollectPlus collection point. Your back-order items will be processed and sent once they arrive in our warehouse. In this instance you will receive two notifications of delivery from CollectPlus and two barcodes, so do make sure that when you are collecting your back-order item that you take the correct collection barcode with you.

13. How long will I have to collect my parcel?

Your parcel will be held at by CollectPlus at their collection point for 10 days before being returned to us. You will receive reminders from CollectPlus after 3 days and 7 days of the parcel arriving at the collection point if you haven’t already collected your parcel. If your parcel is returned to us it will be processed as a return and a refund will be issued. You may still be charged for the CollectPlus delivery cost.

14. What should I do if my parcel isn't available when I arrive at the CollectPlus collection point?

Please contact us and we will look into it.

15. Once my order has been despatched, can I track it?

Yes, CollectPlus provides a tracking service which allows you to see where you parcel is. CollectPlus will also provide SMS updates if a mobile number has been provided.

16. What should I do if I don’t want my order anymore?

If, your order has already been processed, please do not collect the parcel from the CollectPlus collection point. Any uncollected orders will be returned to us after 10 days and a refund will be issued. You may still be charged for the CollectPlus delivery cost.

17. What if I want to return an item I have collected from a CollectPlus collection point?

If, when you pick up your parcel, you decide that you don’t want all or part of the order, or an incorrect item has been sent, please follow our normal returns process.

The CollectPlus service (subject to network coverage) is subject to additional transit times for the following areas:-

Area Postcodes Additional Service Days
Aberdeen

AB1 to AB99, DD8 to DD11

 1
Inverness IV1 to IV40  1
Northern Ireland BT1 to BT99  1
Oban PA20 to PA40, PA80, PH49 to PH50

 1-3

Scottish Highlands and Western Isles HS1 to HS8, HS9 to HS99, IV41 to IV51, IV55 to IV56, KA27 to KA28, KW1 to KW14, KW15 to KW17, PA41 to PA49, PA60, PA61 to PA78, PH19 to PH26, PH30 to PH39, PH40 to PH41, PH42 to PH44, TR21 to TR25, ZE1 to ZE99 1-7