FREE UK Delivery on all orders £50
Order by 5pm for next working day delivery
FREE UK Delivery on orders over £50
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FAQs

How do I return an item?

You have up to 14 days to decide if you'd like to keep your item(s) or return for an exchange or full refund as long as the item(s) is in an unworn condition and able to be re-sold. Simply return the item(s) to us along with the completed returns form which can be found on the back of your delivery note to

EQVVS Returns Department,
280 High Street,
Lincoln,
LN2 1JG 

View our full returns policy here.

 

What are the delivery options? 

We have a variety of delivery options including Next Working Day and international delivery. View our full list of delivery locations here.

What payment methods do you accept? We accept the following payment methods through our site:

  • Mastercard
  • Maestro
  • VIsa
  • Visa Debit
  • Visa Electron
  • Solo
  • American Express
  • Paypal
  • Amazon pay

 

Can I collect my order in store?

Yes, our in store collection option is free of charge. If you are local to our Lincoln EQVVS stores select our Free Collect From Store delivery option at the checkout. Please note that Lincoln store collection is within 24 hours Monday - Sunday. You will be required to show your order confirmation and 2 valid forms of ID on collection.

 

How long will it take to process my refund?

Once we receive your return, please allow up to 7 working days for your refund to process. If after 7 days your refund has not appeared in your account and we have not contacted you please get in touch stating your order number and returned item(s). View our full Returns Policy here.

 

How do I exchange an item? 

If you would like to exchange your item(s) for a different size simply check the New Size box on your Returns Note and enter the new size.

 

If you would like to exchange your item (s) for an alternative product fill out the new product form on your Returns Note with the new product name, brand, size and item price. View our full Returns Policy here.

 

How do I cancel my order?

If you wish to cancel your order once placed, please let us know as soon as possible and no later than 15 minutes after your original order has been placed. Contact our customer service team on 01522 304241 with your order reference.

As we try to process and dispatch your orders as quickly as possible we cannot guarantee that your order can be cancelled. If your order has already been processed your order will be delivered to you as per your confirmation and you will need to go through our returns procedure to send your item(s) back to us for a refund.

 

Can I amend my order? 

As we try to process and dispatch your orders as quickly as possible we cannot amend your order once placed. Unless cancelled and another order is placed, it will be delivered to you as per your confirmation and you will need to go through our returns procedure to send your item(s) back to us.

 

Can I amend my delivery address? 

Due to our strict security procedures, we are unable to amend your delivery address once your order has been placed. Instead, if you would like your items delivered to a new address your current order will need to be cancelled and a new order placed with the correct address.  As we try to process and dispatch your orders as quickly as possible we cannot guarantee that your order can be cancelled. If your order has already been processed your order will be delivered to you as per your confirmation.

 

How do I get help with sizing?

Unsure which size is suitable for you? All items on our site have a size guide dependant on brand and fit. If you're still unsure get in touch with our friendly Customer Service team here either through our customer service telephone number or live chat facility.

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