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Information about returned orders

It has recently been brought to our attention that on certain occasions we may have not been compliant with the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013/3134 ("the Regulations"). We sincerely apologise for any inconvenience this may have caused you as a valued customer. 

Standard postage will now be refunded for future returns of online orders (this does not include the cost to send the item back to us). Please note that this only relates to the cost of standard delivery and any additional charges such as special/express delivery will not be refunded. Please also note that this does not apply to the return of partial orders. 

If you think that you are due a refund of postage, then please get in touch with us with a valid order number via email on [email protected] 

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