Returns

Returns Return your item(s) for just £2.99
with Royal Mail

Something not quite right? With our Royal Mail Portal you can return your items back to us for £2.99 and it's really straight forward too.

Simply click the 'Create Return' button below and generate your return label, then print it at home or at your local Post Office (you might need to check with them that they have a printer in their branch). When your items arrive back with us in the warehouse, we'll deduct £2.99 from your refund... easy.

Our Return Policy

Having second thoughts on an item? You can return with us up to 30 days after your order and get a full refund on the items you send back to us.

A few little things to remember with returns: Apparel needs to be undamaged and in its original packaging with labels and tags still intact. We know you'll want to try it on and that's fine, just make sure your items are sent back with no signs of wear, including no evidence of deodorant marks, aftershaves, makeup or other marks and odours. For health and safety reasons sales on underwear and earrings are final.

Please note that until we've signed for your items in our warehouse, the goods are your responsibility. So make sure you've packaged them securely to avoid any damage in transit.

Exchanges

Unfortunately, we are no longer offering exchanges, but not to worry. If you need a different size or colour, simply return the original back to us and place a new order.

Faulty Items

Noticed a problem? If within 28 days, you notice a fault with your item, you can contact our friendly customer service team here and they'll get you sorted with a free returns label. If you just could provide us with your order number, the name and product number of the faulty item and, if you think it'll help better explain the problem, you can add a photo of the item too.

Still have questions?

Visit our FAQ’s page here