Returns & Exchanges

Something not quite right?

We've made returns and exchanges as straightforward as possible.

Free Exchanges

Opt for another size, colour or swap for something completely different. No faff.

Plus, we'll cover the returns and delivery.

Wrong size? Not your colour?

Opt for an exchange and you can choose another size, colour or go for something else entirely. It's minimal faff, plus we cover the returns and the delivery.

We'll hold the stock for 7 days after you've made your selection, and dispatch your new item(s) the same day we recieve the return in our warehouse.

If your new item is a higher value than the original, we won't take the money until the day of dispatch.

Extra 10% Back

What about an extra 10% back when you opt for Bonus Credit Returns?

More value. Same return. We'll cover the return.

A bonus on the usual store credit.

Return your item to us and get an extra 10% back on a gift card to spend with us at another time. Same return, but more value. Plus, we cover the returns fee.

Refund

Return within 14 days for a refund to your original payment method.

£3.99 returns fee applies.

The old fashioned way.

Send it back to us within 14 days of purchase for a refund to your original payment method. We'll then deduct the returns fee of £3.99 from your refund.

Start return
Start return

How it works

1

Start Return

Click 'Start Return' and use your email address and order number to find your order.

2

Choose Items

Pick the item(s) you'd like to return, and the reason. Then select exchange, bonus credit gift card, or just an old fashioned refund.

3

Package & Send

Package up your item and head to the Post Office with your QR code, this is your returns label.

4

We'll Process it

Once we've got it back in our warehouse, we'll action any changes and dispatch your items ASAP. If you opted for a refund, please allow up to 7 days for the funds to clear.

Returning your items

Choose the return option that works best for you.

No printer required, start your return via our portal and follow the instructions to generate a QR code for your returns label. Then head to your local Post Office with your QR code, scan and send it off.

If you've opted for a refund, we'll deduct a £3.99 returns fee from your orignial payment method.

IMPORTANT: Always hold on to your proof of postage receipt at least until your return is successfully resolved.

If you want to return an item without using our tracked Royal Mail Return Service, send the item(s) along with the completed returns form to:

EQVVS Returns
280-281 High Street
Lincoln
LN2 1JG

IMPORTANT: Always hold on to your proof of postage receipt at least until your return is successfully resolved.

For reliable proof of postage, we recommend using your local Royal Mail post office as a drop-off location, as door collections and post box drop-offs do not provide valid receipts.

You can return your items back to our EQVVS Lincoln store within within 28 days of purchase. They must be complete with packaging, tags and any special items that may have accompanied them.

Remember to bring your proof of purchase with you.

Refunds or exchanges will be processed by our Online Team within 3 business days, they are not refunded or exchanged in store at the point of return.

Return Policy

If for any reason you're not happy, you can return most items within 14 days of delivery provided they are unworn, in their original packaging and have all tags attached. Some items cannot be returned for hygiene reasons.

View full returns policy

Faulty Items

If you have a faulty/damaged item, please drop our customer service team a message at

info@eqvvs.co.uk

so that we can see how we can help you.

Contact us
FAQs

Can I exchange for something else?

Absolutely. Our exchange policy means you can swap your item(s) for another size, colour, or something else entirely.

How long do returns take?

We aim to process your return as soon as it arrives in our warehouse. Please allow 7 working days after the return is processed for any funds to clear.

Are exchanges free?

They sure are. You can leave all that fuss behind, we cover the cost of the return as well as the delivery to the new item back to you.

Can I return sale items?

Yes, same rules apply. As long as it’s sent back with tags still on, in the original packaging, and unworn, we’ll process the return as normal.

Have you received my return?

Returns with Royal Mail can take up to 5 working days to arrive in our warehouse. But we’ll drop you an email as soon as we get it. You’ll never be out of the loop.

What if my item is faulty?

If your item(s) are faulty, send us an email over at info@eqvvs.co.uk and the customer service team will work out how best we can help you.

Can I combine returns?

Absolutely, no use in wasting mailing bags. For the sake of ease, if you create a return for both via our returns portal, and then slip both invoices back in the bag